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Shipping & Returns

Shipping

Currently we only provide shipping costs for addresses within the UK, although if you are outside the UK and would like to have some of our coffee shipped to you please get in touch and we'll find the most economical method of getting it to you.

All of our coffees are roasted to order and then shipped by Royal Mail first class post, so if you choose standard shipping please allow 2 to 3 days from date of order to receive your freshly roasted speciality coffee. If you do not receive your order after 7 working days, please get in touch with us and we'll try to find out what's happened.

Orders received by 4pm Monday to Friday will generally be posted next working day (Monday to Friday).

You will receive an email confirmation at the time you place the order and then a further email when it has been posted.

Shipping is to United Kingdom addresses and all orders are sent first class for £1.75.

Orders of a single 200g bag of coffee are contained in letter-box friendly packaging.

If your total order value, excluding shipping, is £14 or more then postage is free and will be sent second class. You will receive your coffee usually within 3 - 5 days of placing your order. If you want it quicker, your coffee can be sent first class for an additional £1.75.

Please note that freshly roasted coffee is actually at its best about 5 to 7 days after roasting.

    Some products, like gifts & subscriptions, include shipping in the price. Please check individual product descriptions for details.

    Returns

    If, when you receive the product, it is damaged or incorrect then we offer a refund policy. Please get in touch with us to arrange the return of the goods.

    If you no longer want the items then please contact us within 14 days of receipt of the goods to arrange a refund. Refunds are subject to the returned item(s) being in perfect condition and unopened in their original packaging.

      Thanks for considering Pebble and Pine for your coffee. I know you won't be disappointed. If you'd like to contact me personally, you can do so using the form below:

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