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Shipping & Returns

Shipping

Currently we only provide shipping costs for addresses within the UK, although if you are outside the UK and would like to have some of our coffee shipped to you please get in touch and we'll find the most economical method of getting it to you.

All of our coffees are roasted to order and then shipped by Royal Mail, so if you choose standard shipping please allow 2 to 3 days from date of order to receive your freshly roasted speciality coffee. If you do not receive your order after 7 working days, please get in touch with us and we'll try to find out what's happened.

We'll ship any orders received by 4pm Monday to Friday on the next working day (Monday to Friday).

There are currently two options for postage:

  1. If the total value of your order (after any discounts have been applied) is £14 or more then shipping is FREE and will be sent to you by Royal Mail second class post. It should arrive within 3 days from when it is posted. If you'd like your order to arrive quicker it can be upgraded to first class for just £1.75 extra.
  2. For orders under £14 the cost for shipping is £1.75 and will be shipped by Royal Mail first class post to arrive next day.

Orders of a single 200g bag of coffee are contained in letter-box friendly packaging.

You will receive an email confirmation at the time you place the order and then a further email when it has been posted.

Please note that freshly roasted coffee is actually at its best about 5 to 7 days after roasting.

    Some products, like gifts & subscriptions, include shipping in the price. Please check individual product descriptions for details.

    Returns

    If, when you receive the product, it is damaged or incorrect then we offer a refund policy. Please get in touch with us to arrange the return of the goods.

    If you no longer want the items then please contact us within 14 days of receipt of the goods to arrange a refund. Refunds are subject to the returned item(s) being in perfect condition and unopened in their original packaging.

      Thanks for considering Pebble and Pine for your coffee. I know you won't be disappointed. If you'd like to contact me personally, you can do so using the form below:

      Contact:

       

      ★ Reviews

      Customer Reviews

      50 reviews
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      First order, very satisfied

      My first order from P and P. Excellent fast delivery, working through the selection and all very good. Will definitely buy again!

      Great coffee

      Excellent coffee and customer service. Slight mix up with order but Dave was extremely helpful in sorting this quickly. Bought as a gift and the recipient loved it

      Excellent coffee and service, again.

      I re-ordered after taking advantage of the free bag, which I really enjoyed. Since then, I've ordered 3 further deliveries, and all have been excellent - fresh, great tasting, and delivered quickly. Great coffee and good company to deal with.

      Steve/Cheryl

      Just finished our first bag of Ruwenzori beans and established them as our favs now, so will order again soon - hope they remain in stock.

      Coffee as it should be

      Just a lovely full, rich smooth coffee, my favourite by far